Terms & Conditions
Surosen offers a wide range of daily goods including tools & gadgets, toys & children’s gifts, car accessories, beauty & health goods, electronic accessories, pet supplies, and home & kitchen essentials. Our website is operated by the surosen team.
These Terms & Conditions apply when you browse our site or place orders with us. By using our website, you accept all rules below, as well as our linked policies such as Privacy Policy and Return Policy. Please read them carefully. If you disagree, please do not use our website.
We may update these Terms at any time by posting changes online. Keep checking this page periodically. Your continued use of our shop after updates means you agree to the new version.
1. Online Store Rules
You may not use our products or service for illegal activities or violate local laws. Do not send viruses or destructive code. Violations will lead to immediate account/service termination.
2. General Rules
We can refuse service to anyone at any time. Your non-card data may transfer across networks; credit card information is always encrypted. You cannot copy or resell any part of our website content without our written permission. Section headings are only for easy reading.
3. Website Information
All information on our site is for general reference only and may not always be fully accurate. Historical content is for reference only. We may edit site content anytime and are not obligated to automatically update everything.
4. Pricing & Service Changes
Product prices can change without prior notice. We can suspend or stop our service anytime, and we are not responsible for losses caused by price adjustments or service suspension.
5. Products
Our products are sold online with limited stock in some cases, subject to our Return Policy. We try our best to show accurate product photos, but screen colour differences may exist. We can limit sales regions and order quantities, modify product descriptions or discontinue items. We do not guarantee product quality will fully match your expectations.
6. Account & Order Information
We reserve the right to reject or cancel orders and limit purchase quantities to prevent reseller bulk orders. Please keep your billing, shipping and account information accurate and updated.
7. Third-Party Tools & Links
We may provide access to external third-party tools and links. We do not control these external services and take no responsibility for third-party websites, products and transactions. Please read their own terms before using.
8. User Submissions & Comments
When you send us feedback, ideas or reviews, you give us rights to use your submitted content. You are fully responsible for the comments you post, and they cannot infringe other people’s rights or contain malware or offensive content.
9. Personal Data
Your personal information collection and usage follow our Privacy Policy.
10. Website Errors
We may fix typos, wrong pricing or product availability information and cancel orders due to inaccurate data without advance notice.
11. Prohibited Activities
You must not use our website for illegal, discriminatory, abusive, spam, scraping or hacking purposes. We can stop your access if you break these rules.
12. Warranty & Liability Disclaimer
Our service is provided “as is”. We do not guarantee uninterrupted or error-free service. We will not be liable for indirect or consequential damages to the maximum extent allowed by law.
13. Indemnity
You agree to cover all claims and legal fees against us caused by your breach of these Terms.
14. Severability, Termination & Entire Agreement
If one clause is invalid, the rest of the Terms remain valid. We or you may terminate this agreement. These Terms and our website policies represent the full agreement between you and surosen.
15. Governing Law
Your purchase is governed by the laws of Hong Kong, as shown on your billing statement during checkout.
16. Contact
For questions about these Terms & Conditions, email us: serviceon@surosen.com